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Terms and Conditions


Beauty Heaven reserves the rights to decline or refuse admission to any or all of its training courses.

Whilst Beauty Heaven have a 97% pass rate, if on a rare occasion you do not pass the CPD certification, you will need to return for further training, at no additional charge.

Beauty Heaven reserves the right to cancel or change the planned training courses with reference to dates, locations, and course content.

Courses can be rescheduled up to 48hrs prior to the original date.

Any changes pursuant to clause 2.3 will be notified to you a minimum of 48 hours in advance of the planned time of the course, to a maximum of 3 times.

Irrespective of circumstances Beauty Heaven accepts no liability for any loss of earnings or expenses or other cost incurred by you.

All pre-study must be completed in order for you to attend your course

Beauty Heaven retains the right at all times to change any named tutor.

Prices may vary from time to time due to discretionary discounted offers.

CARD – VISA DEBIT OR MASTERCARD (please note there is a charge for using credit cards)
CASH (Bring I.D. and proof of address)

A deposit payment of 50% of the full value of the course must be paid to secure your place on the course. A confirmation of your place will then be sent to you via email. Only when this is received is your place secured subject to clause 3.3 below.

Full and final payment must be made one (1) calendar month before the advertised started date of the course. Failure to do so may result in your course place being transferred to an alternative date and time at the discretion of Beauty Heaven. Any such change will fall outside of the sections 2.3 and 2.3.1. Where such transfer of date is not possible you will be deemed to have forfeited your place and any deposit taken will be treated under section 3.4 as a non-refundable deposit.

Any deposit payment made to secure a discounted or discretionary course price offer, will be non-refundable whereby you have received the discounted or discretionary price in relation to a specific course date or time.

Pursuant to section 3.3, the full balance must be paid 30 days prior to the commencement of the course date with which the discounted or discretionary course applies. The full balance must be paid by this date irrespective of changes made under section 2.3 and 2.3.1.

The only exception to clause 3.2 is:
Whereby you have signed a contract with (Get the Look Finance) to obtain finance in which case the full amount of the course is paid.
You have opted for a discounted course; whereby FULL payment must be paid upon booking or you will forfeit the discounted rate.

Payment of Deposit or Full payment for a course confirms acceptance of all terms and conditions.

Combined Online Course & Classroom Course

By completing your registration for a course and making a payment of full or deposit payment, you agree to the following Terms and Conditions:
You have the right to cancel your booking at any time under the following terms:

Any course cancelled after registration – admin fee of 30% of the course price applies (which will not be refunded), remaining monies will be refunded. You need to request the course cancellation 15 working days before the course starting date.

You are not eligible for any refund if you made a request for course cancellation less than 15 working days before the course starting date.

The right to cancel does not apply once we have issued your login detail for online study platform before receiving your cancellation request to us.

Beauty Heaven reserves the right to cancel a course if number of delegates have not reached the minimum required to run the course effectively. The company also reserves the right to cancel in the event of an unforeseen circumstance which disables a safe training environment. In the event of a cancellation, Beauty Heaven will either arrange for an alternative course date.

Online Courses (Distance Learning)

By completing your registration for a course and making a payment of full or deposit payment, you agree to the following Terms and Conditions:

Under this refund policy and under guidance of the Consumer Contracts Regulations 2013, you may cancel your purchase of the course within the period of 14 calendar days (cancellation period) from the date on which the contract of purchase is concluded. Please note that, the right to cancel does not apply once we have issued your login detail for online study platform before receiving your cancellation request to us.

If you choose to cancel within this period, you will receive a refund of the price less 25% admin fee within 30 days if you are eligible for a refund.

If we posted any study material to you, you should return them to us before the refund.

Please allow up to 2 working days to receive your online training details (Login details).

Course Postpone – Classroom Courses

If you need to postpone your course, you need to make a request 15 working days before the course starting date at no additional cost. If you are not able to make a request for course postpone less than 15 working days before the course starting date, there may be additional cost incurred

Refund Procedure

Any refund will take up to 30 days to process.

Covid19 Terms and Conditions

Due to the current pandemic, we are following strict measures from UK Government and Public Health England to ensure the safety of all staff, students, models and clients at Beauty Heaven. Therefore, if at any point models that have been booked in for you during your course unfortunately have to cancel due to any of the following: showing symptoms of Covid19, a family member is tested positive for Covid19, self-isolating, waiting for results from a Covid19 test, then we as a company cannot allow the appointment to go ahead. Find out more here!

We cannot be held responsible for cancellations that happen on the day or at least 48 hours prior to your course. Due to high numbers of cancellations, this could result in courses being cancelled and rescheduled as a last result to ensure the safety and competency of our students in that they have the required number of models to be certified.

We understand during this time we have had more cancellations that usual and cannot be held responsible due to unforeseeable circumstances that are out of our control and for following Covid19 safety guidelines. 

Therefore, as we want to ensure your level of competency during your training at Beauty Heaven, we are more than happy to offer you a free CPD day at a later date to acquire additional models and secure your confidence in your chosen practice. We deeply appreciate your understanding during this difficult time.

Change of date or time

All requests to amend your course booking date or time must be made in writing to Beauty Heaven.

All successful requests to change a date or time of a course booking will be limited to a maximum of two (2) occasions.

Beauty Heaven cannot guarantee you a place on an alternative course date or time but will endeavour to find an alternative.

Should an alternative not be found Clause 4 (above) shall apply.


In confirming a training course with Beauty Heaven, you agree to us using any data you submit in order to process your order.

Any subsequent use of your data will be agreed between us via another agreement


Beauty Heaven will use its best endeavours to facilitate live models for all courses where appropriate. In the event that pre-booked models cancel and the tutor agrees the student has not seen the requisite number of models, Beauty Heaven will use its best endeavours to offer a date to return to complete your practical with an agreed number of live models.


Any and all complaints will be dealt with as quickly as possible as per our complaints policy. All complaints must be sent, in writing,

Complaints received in writing by us will be acknowledged to you and will be dealt with through our internal complaints policy.

Should you be unhappy with our complaints policy and procedure, you have the right to appeal and how to appeal. This is all noted in our complaints procedure which you can view on request.

Conduct Whilst on Beauty Heaven Premises

All students are to arrive to all courses with appropriate foot wear and suitable clinical clothing (scrubs, tunic etc.)

Hair must be kept up and tidy also nails must be kept at an Appropriate length.

When working in a professional environment we expect all students to behave in a professional manner to both staff and Models.

Disability & Reasonable Adjustment Policy

Beauty Heaven have the above policy in place, which we are happy to discuss if you think it may be relevant to you.
A reasonable adjustment involves making a change to the way that we usually do things to ensure that we are fair to all of our clients. This may involve:

departing from our usual practice in the way we do things, if we find that the current position places that person at a substantial disadvantage, for instance by allowing more time than we usually would for someone to respond or provide information; or

providing specialist equipment or additional support, such as a sign language interpreter for a meeting or event; or

making sure our buildings do not present obstacles for disabled people, for instance by providing ground level access and provision for the required activity.

We will not make assumptions about whether a disabled person requires any adjustments or about what those adjustments should be. We will discuss the requirements with the person concerned and seek to reach agreement on what may be reasonable in the circumstances.

Food Allergies

Beauty Heaven would also like to know if you have any food allergies or intolerances to food or anything else which may affect your time with us. Please let us know in advance if you think this affects you.

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